Videocon Industries — videocon bond payment not received

I purchase videocon satellite led tv on 18th june 2010 under "videocon paisa vasool offer 2010". And was issued money back certificate (Serial no. Vg/0510/18385). Now as per terms and conditions of money back offer i am entitled to received rs, 11, 000/- after completion of 6 years and 11 months (I. E. On 27th may 2017). I had sent original bond certificate along with all other required documents to below address by reg. Ad on 30/08/2017 and got confirmation as well that documents have been received by them

But till date i have not received any refund cheque.

Bmo dept,
Videocon industries ltd,
14 km stone, aurangabad-paithan road,
Village chitegaon, tq: paithan
Dist: aurangabad 431105
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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