Videocon Industries — videocon d2h horrible service, screen frozen, no response from customer care

Address:

61, Vishnu Priya Bldg, 4 the floor above Bank, Mahakavi Kuvempu Road, Bengaluru, Karnataka 560021, Bangalore, Karnataka, 560076

Have been using their service at home for over 2 years now. The service is always very bad, the channels keep freezing or signal lost error on screen even on non cloudy days! However, since January 2019, the service has been the worst! I have already recharged and there is a good chunk of balance left. But i'm not able to login and select my package/channels. I try to reset the password but i'm not getting any messages or OTP on my RTN. I have called to complain on this many times and each time it has been nothing short of a nightmare! It takes long time to get connected to them, then the person listens to your complaint and puts you on hold and just disconnects after a long time if I dont disconnect myself! Inspite of giving complaint and following up many times, there is no action from their side. I have even written emails but there is no response to it either! They have put some default pack charging more and i'm not even getting my preferred channels. I cant change it and my balance keeps reducing everyday! When i call to follow up on my complaint, they say "we have taken complaint, its with the backend team and i have to wait!" There is no sign of remorse or apology and no tentative deadline either! I have alos written a few emails and nobody bothers to respond to it either!
Since past few days, the screen is just frozen and doesnt respond at all. They say they will send a guy and i will have to pay for it! But i did some research on the internet and found that this is a gimmick by them and they are doing this to charge us!
I have not been using their service but money is being charged! I need to be refunded the amount for giving so much torture and loss of money!