Videocon Industries — Videocon d2h package converted automatically from combo to mega without any information

Website:

www.d2h.com

Dear Sir,

I'm using videocon d2h for last two years.

My customer id is[protected] and vc no is [protected]. I subscribed 'Amar Bangla Combo' package on 03.09.2022 .

On 8th sep 2022 09:44 PM, i had received a sms from videocon d2h that yore request has been processed.That means my package has been changed " Amar Bangla combo to mega oriya, mega bengali, mega sports, mega hindi GEC Add on..
But i didn't any request for my package changed.

without any information changed my package " Amar Bangla combo to mega oriya, mega bengali, mega sports, mega hindi GEC Add on..

I don't know why it happened from videocon end. I don't find any benefit for me with this change. Only my monthly subscription price will go up from inr255 to inr655.

I had called the helpline after few minute, but no positive response received.

Two times i had call to videocon customer care but nobody bothers.
Also, call to nodal officer but no solution.

So, please immediately arrange to downgrade my package to the original 'Amar Bangla Combo' pack and refund my money.

Regards
Taj Mohammad Sk
mobile: [protected]