Videocon Industries — videocon d2h poor service

Dear Sir,
My account no. Is[protected] . Unpaid 400 rupees recharge amount. I couldn't about to view the channels I selected it says insufficient balance. When I checked the current details, it says 299 rupees recharge amount but when I checked validity it says 9 march 2019. My 111 rupees is not accounted anywhere. I couldn't view the channels since 10 Feb 2019
Their customer care number is always not reachable. I tried to reach them via website, it says 494 gateway not available. their app is also not working.

Please help us in this regard.