Videocon Industries — videocon d2h tv and rudeness

Address:

Mumbai City, Maharashtra, 401107

Hello my name is vaibhav dhage residing in mira road. I choose to write this post to bring to your notice about an unfortunate event that happened with a manager representing #videocon. I had purchased a tv set as well as dth services from #videocon. My tv set has not been operational for the past few days so i choose to speak with someone concerned for the same. I spoke with mr. Ravi yadav the manager handling after sales service. Mr yadav was not at all professional on the call and did not give any clarification of the doubts that occurred to me when i spoke with an engineer assigned to fix my issue. The engineer informed me about the service charges amounting to 1300 rs which i was ready to pay but i was not okay that i would have to wait for 8-10 days to get it fixed. So i asked if could speak with someone of authority for clarification thats when mr yadav was brought on call. Mr yadav was not ready to give me any clarification, always interrupted me abruptly, avoided all the questions i had for me... Mind you he did all this in the most unprofessional and rude manner. He in fact also added that if i don’t want to adhere to this then i can cut the call and he did the same. I have always banked on #videocon for being one of the most reputed brands in electronics and tele communication sector. This kind of behaviour was uncalled for. I hope this message reaches to the people handling such issues and also request a timely solution to my problem. I would want to restore my faith on #videocon ; i hope you leave no stone unturned.
Thanking you!
Vaibhav dhage