Videocon Industries — videocon ddb smart tv

Address:

Mumbai City, Maharashtra, 400059

I had registered a complaint in december 2018 for settings screen popping now and then and tv not loading. Complaint number was mum[protected]. Spoke to tekcare india call center. Technician came home and said motherboard needs to be replaced. He said that he will try upgrading the software meanwhile. Tv started working in safe mode. When we questioned about motherboard he confirmed that it wont be required. We were not happy with his service even then as he was too lazy to come the next day with the mother board. He gave us his number and told us to call him directly if there is any problem and charged us rs.950 for that visit. Now exactly after a month, the problem is recurring. I called the call center again and they have given me around 3 to 4 numbers claiming they are area supervisors. Well, not one guy picked up my call ([protected], [protected], [protected], [protected]). I am frustrated about the fact that if its an indian company, its service has to be this bad. Im stuck, i hope atleast the complaint here gets heard.

Did not expect this kind of poor service from videocon.