[Resolved] Videocon Industries — Videocon fully automatic washing machine

ikpldeepti00

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 110018
Website:	videocon

We purchased a videocon fully automatic washing machine in dec 2016. The machine has drainage problem from very first day. I called up to their customer care number but no executive turned up. On repeated complaints got a call from their service engineer, he asked a payment of rs 4000 saying that they will take back this machine to service centre, repair it andthen return back. When we said that we have purchased it three months back and it is under warranty, no one came.
They have given us a faulty product and now not giving any service

Very very poor service...

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Jul 23, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Videocon Industries Customer Care's response Dear ikpldeepti00,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team

Verified Support

Jun 22, 2017

Videocon Industries Customer Care's response Dear ikpldeepti00,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team