[Resolved]  Videocon Industries — videocon industries d2h services

Address:

Khordha, Odisha, 751022

Jabashree Ghosh
Consumer ID[protected]

Since 12/05/2019 we have been not been receiving signal on our set top box for the our D2H connection, in spite of numerous complains on phone & also by email no engineer has ever visited our house but complain status gets changed to resolved but the problem persists. We had to engaged an outside mechanic who somehow fixed the problem after 17 days & the Ms Videocon has refused to refund the charges for the same period.

Today I had recharged again & Ms Videocon is refusing to acknowledge the payment and restart the services.

The executives attending the calls show very unintelligent communication skills which portrays their ignorance regarding the training/services they are supposed to render. Many of them talk all rubbish or iterate the same words...showing as if they are not able to hear or give excuses of signal problem and disconnect the phone.

some of the recent Complaint IDs are as follows

Date and Complaint ID:
01/06/[protected]
03/06/[protected]
15/06/[protected]
16/06/[protected]

Copies of emails attached as photos