Videocon Industries — videocon industries poor product and much poor services ::::: ddb smart led vju32hh18x8528 purchase on 14.10.2017

Address:

Faridabad, Haryana, 121001

Sir

I am still in wait today is 23.08.18 please answer when I would be got an an satisfactory answer from you.

I have made several call in Videocon electronics and the call was attended by Mr kamal in service depptt, this person is given fake commitment to me from last two week s that the part is on the way . More than one and half month has passed I am mentally disturbed from this task.

I have requested him to replacement of the TV and they said clearly no to me and again given me time to wait for a week.

Every time they are just forward the date only and do not want to attend the complaint. They just left the local company far beyond in the line in terms of fake commitment.

Kindly take them a penalty for the miscommitment for which they are charging more money from the customer.

The previous complaint given below.

Videocon Industries — poor product and much poor services ::::: ddb smart led vju32hh18x8528 purchase on 14.10.2017

3 Reviews
Vi vijender.ind91 on Jul 21, 2018
Submit a Complaint
This in regards of Videocon DDB smart tv purchased from vijaya sales crown plaza Faridabad on dated 14.10.17. I got signal problem with the this tv and logged complaints against it on 9th of july 18. The engineer attended the complaint after one day and confirm the data card problem with the tv and told the resolve this problem within 48 hours.

After that today is 21 st no any update i got from the customer service team as of now. I have called many times to the customer care but they reply that the part is not available with them. and every day I am getting some new problem with the product I got the signal problem first and after that I am starting on smart tv mode then now the speaker of the tv is not working now. some time signal comes and some times lost in the clear weather.

if this product is defected then why they are not changing it or therwise repair it timely. almost 12 days passed sir there is too big problem for me which I am facing now. every day the family member remembered me to resolve the problem but I have no any answer to give them and no any update that how much times it takes to resolve.

This is really a worst services structure made by the most world famous company. No any support till now I am getting from the company. worst product and worst services.

Kindly help me to resolve the issue.