[Resolved]  Videocon Industries — videocon led tv service

Address:400067

I have purchased videocon led tv
1+4 years warranty
I have repaired display 2 times but the problem is arising frequently even after repaired in service centre, the sevice centre officials says the problem will arrive 1000 times we can't do any thing.
Such a bad response from the company's service centre
And they say this problem will not be solved u should come frquent and repaired the tv till in warrenty after that the tv is of no use the electronic tv is of such kind these days they say.

Please see to it and take sutaiable step.
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Feb 7, 2018
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2017
Videocon Industries Customer Care's response
Dear Customer(yrabbit),
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team
Verified Support
Dec 13, 2017
Videocon Industries Customer Care's response
Dear Customer(yrabbit),
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team
Dec 16, 2017
Updated by yrabbit
First of all
We are already under the warrenty period that is (1+4) years so definitely won't opt for paid service .
I have dropped a detail email to you at [protected]@vgmail.com
Verified Support
Jan 03, 2018
Videocon Industries Customer Care's response
Dear Customer(yrabbit),

Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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