[Resolved]  Videocon Industries — videocon paisa vasool offer - bond redemption

Address:

422101

My name is vijay m. Bhatewara from nashik district. We had purchased videocon lcd tv in the year 2010. We had availed for 'videocon paisa vasool offer' under which we were issued a bond of rs.12000/-. The bond matured after 7 years i. E.in 2017 and therefore to collect the bond maturity amount we contacted the videocon bmo, aurangabad and submitted the original bond certificate along with the required documents to their office by post on november 2017. The bond serial no. Is vg/0510/15106. After telephonic communication with their officials they confirmed that they received the bond and it is under process.
But even after four months and regular follow-up we have still not received the bond maturity amount. Whenever we call them they say that we will have to buy a videocon product against the bond value. But we dont need any their product and when told so to them, they replied that they are not sure when the bond amount will be refunded and the time required for it is not certain.
This is unfair as it was nowhere stated in the bond that we will have to purchase a videocon product in replacement of the bond value.
Please solve this issue and refund the bond amount as soon as possible.