Videocon Industries — videocon service centers cheating

Address:

Cuddalore, Tamil Nadu, 607003

My name is gnana sankar and my mobile number is [protected].
I bought a videocon led tv on 15/04/2015 at tvc cuddalore. It covers 3 years warranty. Two months back the tv display is not working. I complained the service center about the problem on 19/01/2018, later one person named r. Sivanathan came and told it was due to problem in display panel. The panel is free of cost due to warranty coverage but the service charge doesn't cover warranty after first year. So the service charge is rs. 900/- and if you pay the amount, then only we will order the panel and it have to come from ahamedabad, after we received the product we will come and fix it only if you pay the service charge amount rs.900/-. So i paid the amount on that day 19/01/2018 but he did not gave any bill. He told that we will give the bill only after fixing the part in the tv. After one week i called r. Sivanathan and asked about the panel. He told after placing order my responsibilities in over. So you contact area in-charge karthick. I called karthick, he told that "we will replace the panel once if we received. If you need more details contact selvakumar area service in-charge". Then i called selvakumar, he told the same that "we will fix if the part is once received from ahamedabad". This negotiation took around 40 days. After 5 days i. E totally 45 days from complaining, i received a call from the person named karthikeyan, that "the part is received, you should bring your tv to our service center in viruthachalam". I asked why i should take our tv to the viruthachalam that i paid rs.900 for service charge. He replied that it was a minute part and we cant bring that to your place. So he refused that it cannot be fixed in your place that amount is not for me i will receive just rs 150/- from that rs.900/-. So i took the tv to viruthachalam which is 62 kms from my place on 27/02/2018 and i got fixed the panel but what he told is entirely different. He told that it is very minute particle but it is actually the tv display a very big particle. My problem is whatever the part or size may be, will you treat your customer like this to bring their tv to service station to a far away distance and for what rs 900/- is charged?

I have few question:

1. Our tv comes under warranty why they charge rs. 900/- if it is a reasonable charge then where is the bill?
2. What is the split up for rs.900/-?
3. Why they ask us to bring our tv to viruthachalam which is 62 + 62 kms (Up and down) very difficult to travel from our place cuddalore.
4. Is it the right way to treat customers to make them bring their tv to far away place?
5. I feel very depressed, i buy a tv, i have to pay service charge and finally i have to take my tv to service center which is 62 kms from my place.
6. I really have a doubt what process is this?

Details regarding service in charge persons :

1. R. Sivanathan (Person collected service charge rs.900/-) -[protected]
2. Karthick (Service point incharge)- [protected]
3. Selva kumar (Service incharge) [protected]
4. Karthikeyan (Viruthachalam service center person) [protected]