Videocon Industries — videocon service centre of haldwani irresponsible

Boxer111

from Hathras, Uttar Pradesh

Address:

Almora, Uttarakhand, 263645

Jatin negi (Jitendra) mo. No.-[protected],
Haldwani (Uk.) [protected]

I have sent you several reminder notes but you didn't notice that.
Sir i bought a videocon's 28" led t. V. Dated on 01
Nov.2015 from guru maa enterprises, haldwani (Uttarakhand) in which i
Got 3 years extended warranty. It stopped working last month june
2018. It starts but not displaying anything. I repeatedly contacted
The cervice center[protected], satya prakash ji) haldwani, distt.
Nainital (Uk). He is doing nothing just giving me false assurance for
04 month, i saw my led tv is lying in a corner of service center
Without care. As a customer i'm feeling helpless. I showed my trust
On the company but i was disappointed with service. I read videocon's
Complaint reviews. Iam not the only one who is facing this
Problem... Many other facing the same problem... But the company is
Doing nothing.. The company has broken the trust of the people.

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Videocon Industries customer support has been notified about the posted complaint.

Nov 15, 2018

Updated by Boxer111 I have sent a written complaint to the company head office aurangabad, Maharashtra dated[protected] explaining the problem with my 28" led TV. That was under warranty could not repaired by service centre after waiting of 04 month. Now I was told by Videocon service centre representative Mr.Satyaprakash ji ([protected]) Haldwani, Uttarakhand, after 04 months that my 28" led TV will replace with 32" TV because the parts is not available of 28" led TV in the company. They (service representative) are asking for almost Rs. 11000/- as a difference amount. If the parts is not available in the company, why they took 04 month to disclose this. Why the company kept me in dark for several months. I don't want 32" led TV with this difference amount. The Videocon company failed to avail service of product in warranty period as the company had promised . So the Videocon company should bear the loss, why should I ? I want my money back. The most important thing that who would like to get another TV of this company who raised their hand in service during warranty and failed to satisfy the customer as genuine basis. My whole family is still waiting for tv. And I am waiting for company response.

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Boxer111

from Hathras, Uttar Pradesh

I have sent a written complaint to the company head office aurangabad, Maharashtra dated[protected] explaining the problem with my 28" led TV. That was under warranty could not repaired by service centre after waiting of 04 month. Now I was told by Videocon service centre representative Mr.Satyaprakash ji ([protected]) Haldwani, Uttarakhand, after 04 months that my 28" led TV will replace with 32" TV because the parts is not available of 28" led TV in the company. They (service representative) are asking for almost Rs. 11000/- as a difference amount. If the parts is not available in the company, why they took 04 month to disclose this. Why the company kept me in dark for several months. I don't want 32" led TV with this difference amount. The Videocon company failed to avail service of product in warranty period as the company had promised . So the Videocon company should bear the loss, why should I ? I want my money back. The most important thing that who would like to get another TV of this company who raised their hand in service during warranty and failed to satisfy the customer as genuine basis. My whole family is still waiting for tv. And I am waiting for company response.