[Resolved] Videocon Industries — Videocon TV | |||||
My name is Chandrashekar, We bought a TV from PAI international (Near Miyapur). The TV at the time first use only changed the software the same was not provided even after calling ti customer care nor for mailing . We recently changed the home, due to reinstlation we asked to D2H they came and installed the same with in one day.But after the installation Signal Not Coming, the same intimated to Video con and D2H the same was checked by the D2H technician then he found that problem in TV only not in D2H. after we called to customer care and mailed to the same .the technician came after a two days and saying complaint was made today only. He is considering the mail complaint only.before that i called to customer two days before the technician came, the customer care given the phone Number only. after that 4days over in four days the technician came two times fist time changed the Mother Bord and told that software need to upload, again he came two days after two evening at 5.30 pm uploded the software but it is not corrected one the same was noticed by him only we are still waiting when it will close . request you to pai pls lookinto this to solve immediately Other wise i need to take legal help on both for false promises and for selling the damaged item sold . Was this information helpful? | |||||
Mar 19, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Feb 09, 2017 Videocon Industries Customer Care's response Dear Chandumarala, We are sorry for the experience you had. Please write to us about your problem with your correct complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out. In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi. Regards, Videocon Online Team Verified Support Feb 16, 2017 Videocon Industries Customer Care's response Dear Chandumarala, We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance. Regards, Videocon Online Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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