Videocon Industries — videocon tv repair charges 8600 + tax( tv is under warranty) - ban[protected]

Nagesh224466

Address:

560036

This is regarding the videocon tv service request BAN[protected].
Technician came to my house and checked the issue and asked to bring the TV to service center, during the visit to my home they didn't tell anything regarding the repair charges.
After taking TV to service center, they are asking 8600 + tax for fixing the TV backlight issue even though tv is under warranty.
I bought the tv on 9th April 2016, It has 3 years warranty.
I have verified the warranty terms and conditions but the back light issue was not mentioned.

Could you please check and let me know do I really need to pay the amount?

Currently TV is at the service centre(Vinayaka Nagar, Vimanapura, Bangalore), they don't want to fix the issue until the amount is paid.
I have sent mail to [protected]@vgmail.in, but I didn't get reply.

TV Model : LEDTVVMD55F11OZFA
Serial no :[protected]
TV Issue : Right top corner of the TV is partially visible(as seen in the attachment)

+1 photos

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Videocon Industries customer support has been notified about the posted complaint.

Jan 31, 2019

Updated by Nagesh224466 I tried to call Area Service Manager Mr.VIJAY KUMAR PUJARI ([protected]) and Branch Service Manager Mr. RAMESH K N ([protected]) and Local service ceter([protected])
But they are not answering the call.
Service center people are asking more amount to repair, but they are not updating service request with the estimate.
They are doing unauthorized business with the name of authorized service center by charging money even the product is under warranty.

Jan 31, 2019

Updated by Nagesh224466 If some spare part not comes under warranty, service representative should inform during the visit and he needs to tell the estimate. he took the visiting charge 250 and asked to bring the TV to the service center.
But they are asking customer to bring the TV to the service center and after that they will tell the amount.
And the money they are asking will not be entered anywhere.
(They didn't do any checks in the service center other than switching on the tv, same thing they did at home also)
It's new way of getting money from customers in the Videocon(Tekcare India) authorized service centers.

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Comments

rakeshakudale

from Pune, Maharashtra

Iam unable to change my RTN as my Register number is not in use.
Without it iam not able to facilitate my d2h acc. as per my requirements.
Not finding any way to change RTN.

Pls change my RTN
Customer id is 73600605

Old RTN is [protected]
Change it to. [protected]

Rakesh Kudale

Nagesh224466's [Complaint's author] reply, Jan 23, 2019

TV hasn't been repaired, I gave for repair three weeks back to VGMAIL(Videocon service centre).
I have sent many mails to [email protected], I didn't get reply till now.