Videocon Industries — worst after sales service from videocon

SOUGAT SHARMA

from Pune, Maharashtra

Address:

400703

I had lodged a service request on 13th of may for servicing of my videocon ddb led TV, the customer care guy said within 72 hours technician will visit and solve the problem, today its 18th of May and yet no one has came for servicing, calling the customer care is of no use, everytime they say in 24 hours tecnician will visit, later they provide me with phone no. Of so called "area manager" but they don't pick up the call. Finally yesterday 17th of May I got message that technician will visit at 3pm(screenshot attached), as I called him he refused to come and said he will come today, today as of 18th May he is not picking up phone, customer care keeps giving new area manager numbers. Never ever gonna buy a product from videocon

+1 photos

Was this information helpful?

No (0)

Yes (0)

Videocon Industries customer support has been notified about the posted complaint.

May 18, 2018

Updated by SOUGAT SHARMA So the service center guy called and said Ki there is problem with parts of videocon, so he will come and check only and take service charge of 500+ tax but won't repair the Tv, absolutely outrageous and pathetic, and this is when it's under warrenty, I can't imagine what will happen to people who got videocon products out of warrenty