Videocon Industries — wrong installation of split ac caused damage

Address:	Ahmedabad, Gujarat, 382421
Website:	www.grahaksuraksha.com/videocon-for-air-conditioner-complaint-wrong-installation-of-split-ac-caused-

Videocon (For air conditioner) complaint – wrong installation of split ac caused damage
July 29, 2018 grahak suraksha

Subject: wrong installation of split ac caused damage
My name: jay joshi
My city: ahmedabad
My state: gujarat
My complaint against: videocon (For air conditioner)
Complaint category: electronics appliances
Claim amount (Approx.): 26500

My complaint description:
Dear sir,
This is jay joshi from ahmedabad, i have purchased videocon split ac on 20 march 2017 (Invoice no: 2400), i have called on videocon cc care as per instruction given by local dealer (Aashish electronics, ahmedabad), 2 boys came for installation & do it as per their knowledge, also i had been charged 1500/- for installation (Invoice no:2401). Now the problem is that now a days (From last 3 months) i have faced that ac not working properly. Again i have called customer care & discuss about the same. The person came & provide the repairing estimation of near by 9000/- & also asked that the installation was not done properly so some parts get affected & now the ac not providing cooling because of wrong installation.

Now my concern to videocon is " if the installation was done by videocon professionals only with bill, why can i spent this extra cost to my ac. If the wrong installation is only reason to my current problem – videocon must solve this issue without any charge by replacement.

Hope by this grahak suraksha platform i can get justice.

Regards,
Jay joshi
Ahmedabad, gujarat

No response received yet on lodged complain : http://www.grahaksuraksha.com/videocon-for-air-conditioner-complaint-wrong-insta...⇄