[Resolved] Videocon Led TV — tv display malfunctioning

Roshni Mohapatra

from Kolkata, West Bengal

Address:

Ahmedabad, Gujarat

Hi,

This is to inform you that, my 40" led tv, mirage plus full hd (3 years old with 5years warranty) is not functioning properly from last 2 months, display problem in led. This is becoming a big issue as none of your executive are responding. They are giving fake assurance of replacement past 2 months. Today your team has sent a delivery boy with another led tv (Same model).. But that was also a defective one, lines are seen in display when switched on. More over it seems to be a refurbished one instead a new tv.
I want justice to this videocon product.. Made in india.

I request the concerned team to look into this issue immediately. However tv is serving a warranty of 5 years. Hence there should not be a problem of replacement.
Kindly call me if need more clarification on this and i am available on [protected]/[protected]

Regards,
Raja ghosh.

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Oct 23, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Videocon Industries Customer Care's response Dear Roshni Mohapatra,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team

Verified Support

Sep 16, 2017

Videocon Industries Customer Care's response Dear Roshni Mohapatra,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team