Videocon — POOR AND PATHETIC AFTER SALES SERVICE....MANNERLESS AND ABUSIVE TECHNICIANS

Address:

Jaipur, Rajasthan

Dear Mr Dhoot, This is regarding our complaint number JAI[protected]. Please go through the trail mail. For your reference, I'll also fax the email communication for your records. Here, in this whole matter your representatives made deliberate attempt to CHEAT the customer. We registered a complaint as the AC was not cooling so we thought there must be gas leakage in the same. The technician didn't turn up on time and it took almost 3-4 days for the technician to come and check the AC. and that too when we escalated the matter otherwise no one in your service team was responding properly. Infact the representatives misbehaved with us when we were constantly following up for our registered complaint. The technician didn't check the AC properly ( as what was told to me by my parents ) ; He didn't even check the compressor at the first place even though there was pressure in the unit ( as what was told by the technician). He didn't turn up again for 3 days and infact visited again when we escalated the matter. We were quite astound to know at that time that in his second visit, he found the compressor to be faulty due to which the AC was not cooling. The technician ( who was not confident and lacked the necessary expertise) did something wrong due to which the compressor became faulty . We kept on asking the technician and the higher authorities that why didn't he check the compressor in his first visit but didn't get any reply. The service team was trying to hide something from us. All the representatives remained quiet and tried to hide their service lapse. Even till today they are not replying as they know it was their deliberate attempt to cheat us. I've my old aged parents, who are senior citizens. Had I not been available in Jaipur to follow up with your service team for fixing up the issue in time ( that didn't happen at all), they would have harassed my parents. Your representatives kept on giving us false assurances and didn't deliver any service on time. My parents kept on calling customer care and the service team but your service team remained quiet. No one in the service team informed us that where are they carrying the compressor ? They didn't give any acknowledgement of taking the compressor for replacement as the same was found to be faulty. They infact stopped answering our calls properly. IT WAS REAL HARASSMENT FOR ME AND MY PARENTS. WE DIDN'T EXPECT IT FROM THE REPRESENTATIVES OF VIDEOCON.WE APPROACHED YOUR COUNTRY HEAD ( MR GIRISH SHAH ) IN GURGAON AND ZSM ( MR YOGESHWAR PRASAD )BUT DIDN'T RECEIVE ANY SATISFACTORY REPLY. WE GUESS ALL THE EMPLOYEES OF VIDEOCON ARE COMMITTED TO DELIVER WORST SERVICE TO THE CUSTOMERS AND ARE BEING TRAINED TO HARASS THEM.WE EXPERIENCED WORST SERVICE STANDARDS AND PROFESSIONAL ETHICS FROM THE REPRESENTATIVES OF VIDEOCON. Mr Dhoot, Can you please tell us something ...Was that our fault that we chose to buy a Videocon product...? Did we choose Videocon product so that your service team can HARASS AND CHEAT us...? We demand a reply to our concern... Warm Regards Deepak Sharma M: [protected]