[Resolved]  Videocon — Poor product Quality , Refund not given as assured

Address:

Bangalore, Karnataka

I have been active d2h customer from April 2013 - Oct 2014 availing long term recharge of the highest available package, however the service offered in return has been deplorable to say the least, My last complain Ref SR 26874561 was closed with no action. I had issues with their product & service from the very 1st week after activation and did not ever get resolved completely till I lost faith in the product and requested for a cancellation of my subscription due to frequent service disruption caused by Hardware failure and other service related issues, I have had more than 9 STB and other components replaced in the last 18 months o[censored]se. My subscription was terminated on the 28th Oct 2014 with a assurance that the refund will be processed, briefly mentioned the points discussed over the phone below. 1. Full refund of the account balance as on 28/09/2014 around Rs.5545 after any adjustments. 2. Refund of Rs.390 collected in cash by the service technician for the LNB and service charges collected ref SR 26193514, it has prior escalation not addressed by d2h. 3. Refund for the cost of the STB, Dish and the Initial Installation charges as the product has been of poor quality coupled with service. The representative recommended me to transfer the STB to a relative or friends name as I have purchased it, I denied the same and informed him that the focal reason for the poor ownership experience has been the poor quality HW & Software and refused to sell a defective product to someone else. 4. Transaction report from the day connection was activated to the day it was deactivated for my reference and review as this is not available on the website just to confirm that there is no fudging of funds in the a/c. I had a surprise visitor to my residence from D2h on 2/10/2014, he presented a bank cheque valued Rs 4300 and wanted to take back the STB and Dish, I asked him how they had arrived at the refund amount, he had no explanation I again briefed him of the conversation I had with the representative from the head office prior to his visit, he again assured me that he will get back with all the required information and cost break-up and left. It has been over 20 days with no progress, I have made numerous attempts to contact d2h via twitter, email addressing the nodal office and Customer care but have been ignored. I request this issue be address on priority. Thanks and Regards Bharath Kumar G Customer ID : 92458857