Videocon — service tha[protected]

Am wirting the complaint agianst videocon services. We register our complaint for repairing of washing machine on last saturday dated 16/06/2018. I called on the no.[protected] and got reference id via message i. E. Tha[protected]. I told them to provide service on saturday as i am working 9am to 9pm from monday to friday. They accept it for providing services on next week saturday i. E. Today and told that the process will be initiated after 48 hrs. I got the msg that the service will be provided by the person named wahid (Contact no. [protected]). I contact wahid today and told him to came at 3.00 p. M. And he asked me that is your machine is under warranty period??. I said yes and he confirmed me to came at 3.00 p. M. But when i called him again i found his mobile switched off. Then i called back to the same customer care no. And they said they have cancelled the request without informing me via call or msg. This is misguidance and when i talked with the person i. E. Jay kishan - floor incharge he had not given proper response to me. I think he dont care about what response he is giving to the customers. He told me to again register your complaint and it will be again processed after 48 hrs.

Now two things are there:
1. If the product is in warranty period then they will not provide services as they cannot take any money from the customers.
2. They dont care about the customer complaints. And they are not taking any responsibility untill the complaint goes to higher authority.

As per my experience i feel cheated and now i will not suggest anybody to buy videocon product because of worst services after selling