Videocon Telecom — After Service,Returning some other old handset to Customer instead of actual submitted handset is not fair

Address:

Chennai, Tamil Nadu

Hi I purchased a Videocon Mobile Phone (Model Z40 Pro) on 30Nov2014. During March 2015, The touch pad did not work properly.I submitted my phone to Videocon authorized service centre Varshik Information Solutions, Chennai -600049 on 02Apr15. The Job Sheet details are as follows Jobsheet no. : VASCTN037J[protected] IMEI No.: [protected], [protected] In last week of April, Service center associate informed me that My phone is ready after service.But When I went there, they are giving a some other old damaged phone instead of my mobile phone.They told me that They are not able to repair my phone due to some technical problem. Giving a very old phone to your customer is not fair and Also it is against Warranty terms and conditions.So I have not collected it from service center To get solution for the problem, I contacted customer care[protected] many times .Almost all the times I was informed by customer care that Some one will contact me. But nobody has contacted me till date.Also I mailed to [protected]@udcl.in on 09May15.I have not got any reply except one automated reply. I am completely dissatisfied with your service. I request you to provide me a new mobile for me or refund the money. Waiting for reply ASAP With Regards Sampath Raja