Videocon Telecom — charging without inform, change plan without any information

Address:

Ludhiana, Punjab

Dear Sir/Madam I was using videocon postpaid number [protected] from last 13 months apprx. using plan 199 rs monthly in which i got 2 gb internet pack and other facilities also. but from last 4-5 months i got surprising extra billing amount.i asked so many times about this in customer care and also in ludhiana office at mall road but they didn't give any genuine explanation. last month i went in their office situated at mall road ludhiana, there i had talked with main person belong to this postpaid service, may be his name is Mr. aman. he talked so rudely and refuse for providing internet services in my plan of rs199. even he said me that there is not any kind of plan worth rs 199. if there is no plan like this then why you charged me every month 199 monthly. at this que he refused to give any reply. they charge me for march 2015 or april 2015 month 1100rs apprx. on checking detail i found that mine actual rent was rs 450 while they charged apprx 600 for internet without told me that they are not providing me any free internet facility which was included in my plan. if they already provided me information, then i can change the plan according to my internet usage or i can recharge internet pack. why i have to pay extra charge for internet. i never get any bill in my home, or in my email id. every time i faced so much problems regarding this, i about this i told them so much times but they didn't took any action and charged me unnecessary everytime. even in april month i got calls from ludhiana office t, they told me for paying actual amount of my bill that is 450 rs rather than 1100, but when i visit to their office for submitting bill that time mr aman refused for this and said that because of closing dates we said you like this but today is 2 may so we dont have any burden of closing or target, so you have to pay full amount. their he talked with me so rudely. it was so embarrassing for me. so i request you that please take some strict action against him and continue my number, i am ready to pay my bill but only actual amount of calling that i had used. thanks & Regards Ishant Singla Mb. [protected]