Videocon Telecom — Services and froudly deducted amount

Address:

Indore, Madhya Pradesh

Dear Sir, My name is Amit Agrawal and i am using videocon telecom service since one year. I have suffered many times with your services at last i am typing here complaint. I had recharged my no. ([protected]) with 189 rupees in this plan i got videocon to videocon total free for 21 days at 4th fab 2015. But you have automatic Re-Top up my no with any plan in that you convert my all Videcon to videocon call with 35 Paisa/min at 5th fab 2015 without any intimation and without any demand and you started cutting amount from my main account balance. At 11 fab i got a message that your acc balance is below 5 ruppes. for knowing the cause i called helpline no. 198 and they give me all the information i.e mention above and he assured me that it will resolved till 13 fab 2015 9 am. But after that i again made call to them but they didn't resolved my problem i have also faced such problems ago but now its over. I want de-activate your overlap plan and re activate my plan and extant it for upcoming 21 days as well as i want my balance back that they had deducted from my main account by froudly activate the unwanted plan. Its Warm Request To You Sir. Complaint req. no.- 2961832 mob no- [protected]