Videocon Telecom — Unnecessary balance deduction

Respected Sir/Madam, I have a purchased a videocon prepaid sim no.[protected] for Rs. 250 which got activated on 9 th April 2015 with the mail balance of Rs. 199 and 1 GB free Internet. Between 11 to 12 April 2015, my main balance was unnecessarily deducted by Rs.10. On 12.4.15, i.e. Sunday when i called your customer care executive around 5 p.m. he didn't gave me a satisfactory reply & said that i downloaded something due to which balance was deducted. I just called for 15-20 seconds on a number to activate my free internet access for which 20 paisa were deducted. Thereafter, i just surfed intrernet & my internet is free. I asked the Customer care representative to raise my complaint but he didn't raise my complaint and neither forwarded my call to senior official. Today, again before putting my complaint in writing I called at customer care and a customer care representative named Hardeep also didn't raise my complaint and when I asked her to transfer my call to senior representative she said he is busy attending other calls. I am a new videocon user and an experience like this will make me switch to another company. Kindly, refund the balance deducted and treat it as urgent. Kindly look into the matter and refund my balance as soon as possible.