Videocon Telecom — Videocon Telecom - wrong amount deducted

Address:

Chandigarh, Punjab

My self Harish Singh Rana and I am using [protected] Videocon prepaid connection. I want resolution of my complaint. My complaint is that yesterday i was using internet (FB) on my number and my amount was deducted 17.56 rupees. I know the charges internet using 10paisa per/ 10kb. But i used internet (FB) only for 30 to 45 second and they deducted wrong charged 17.56 rupess for that, After that i called customer care 121 on that number i talk to Mr. Ravinder Kumar and i explained the whole things to the customer care agent. Then customer care agent did not responded well. It seemed like that he had no information regarding for wrong charged deduction of amount. Then i said to him transfer the call to your TL(Team leader) But he did not do that instead of that he said to me our high authority will call you.But i did not received any call from your side. So I want proper resolution of my complaint and i want my wrongly deducted amount back (my no- [protected])...