Videocon Telecom — wrong ISD charges

Address:

Jalandhar, Punjab

Dear sir, My name is Amanpreet Singh. Few days before I purchased new sim of videcon and its num is [protected]. On 3June 2014 I made a special recharge of ISD pack of RS36. According to which we can make calls to [protected]@30p/min. On the same day I made call to Canada and it was charged 30p/min, but the next day I made the call on same num and it was charged 6.40Rs/min instead of 30p/min. On complaining the customer care they made fake excuses and told me to purchase the same ISD pack again. This is totally fraud, please help me Regards, Amanpreet Singh