[Resolved] Videocon — Very poor tv repair service

Madhumita Dass

from Noida, Uttar Pradesh

Address:

110092

We had bought a led 50 inch videocon tv just 6 months ago. It just conked off 10 days ago. The warranty was for 2 yrs. Videocon doesn’t seem to have the parts. Just repenting the day i bought the tv. Local tv repair shop would have repaired it in 2 hrs. The service centres are not only rude but are working like govt agency…not concerned. After complaint was registered it took the first engineer 3 days to come. Don’t know how many weeks more we have to bear with videocon. You all must learn a lesson from my sad experience.

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Nov 13, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Videocon Industries Customer Care's response Dear Madhumita Dass,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Verified Support

Oct 12, 2016

Videocon Industries Customer Care's response Dear Madhumita Dass

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team