Videocon — Videocon AC customer service

Address:

Gurgaon, Haryana

For my restaurant business at Galleria Market in Gurgaon (Cafe Wanderlust, SF 53-54, First Floor, DLF Galleria Market, DLF Phase IV, Gurgaon), I had bought two Videocon Air Conditioners (Split, 2 tons each) in July 2013 (still under warranty). There have been many problems, one after the other with these ACs right from the beginning and not one month has gone by when I have not complained and got someone to repair the ACs. As you understand, this is a customer focused business and as such, faulty air-conditioning can be a business spoiler in more ways than one. Yesterday (May 31, 2014) after another such complaint to Videocon customer care, a technician came in, cleaned the air conditioner (charged 1000 rs for that) and said that all is now fine with the ACs except for a sensor which needs to be replaced in one of them. However, since then, the ACs have stopped working and even the one that was perfectly all right as per the technician is leaking water all over. When complained, the technician refused to entertain us and said that he will be there only when he can and did not give any time frame for that. Shockingly, even the Videocon customer care was totally apathetic to our problems. In fact, the Senior Supervisor at the customer care center named Neha told us to complain wherever we may wish to but nothing can be done more than what the technician had told us. Also even after 4 visits the problem has not been resolved and they do not want to replace the air conditioner even though its still in warranty,