| Address: | New Delhi, Delhi, 110059 |
Dear sir/ mam,
I am very disappointed to share my complaint with you that i purchased videocon led 43 inch with 1 + 1 warranty from vijay sales in december 2016.
I registered a complaint in vijay sales about my led upper screen showing dark reflection on 11th or 12th june 2018 about this.
Our problem was only about visual no audio problem.
Engineer first visit was on 14th june 2018 and confirm that the problem is about led upper tube was damaged and he said that the full load was on second tube which effect second tube as well and in that case your tube is damaged which needs to be changed, after that he said this will be done in service centre which is in dwarka but we requested him to change the tube at our place but pressurising us that will be only done in service centre.
On 15th june 2018 two guys come from videocon and claiming that they are technician.
The guy who is wearing check shirt was on right sight of led and un attaching led from led stand while doing this led was fall down or slip from his hand on wodden table with height of 3 feet and the right corner of the led directly hit the wooden table and after that we noticed that videocon is broke.
We asked then how you gonna take this led to service centre he said on two wheeler and i seriously questioned this that you are going to carry 43inch led on two wheeler. He said "yeh hamara daily ka kaam hai aap chinta mat karo hum sabke led aise he le jaate hai”
After 3 days we called service centre to know that when it will be fixed and when we gonna receive led after we called they said there is internal brokerage (Crack) and we questioned that how this happen service center guy said"appke tv pe jhatka laga hai”.
Then we informed service centre about when your technician was trying to un attaching led from stand led slips from one of your technician who came to our place.
Now on this my question to everyone who is reading this email that the thing
"humare tv pe jhatka laga hai”
Does this “jhatka” happen when led attached on wall.
Or
When they unattached tv and it fall down or this “jhatka” happen while carrying 43 inch led on two wheeler taking to dwarka which is bad minimum 5 km from our place and as per delhi roads we have lots road holes which might give “jhatka” while taking led from uttam nagar to dwarka.
This is my humble request that please consider this because we trust videocon first and it seems trust is loosing.
And also want to inform that the behaviour of service centre people is really unprofessional.
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