Vijay Sales — complaint regarding my led tv 50' not being repaired or replaced during warranty period by videocon service centre since last more than one month

Omkarnath Tiwari

from Mumbai, Maharashtra

Address:

400067

Most Urgent for Immdeiate attention please.
Most Respected Sirs,

I purchased Videocon LED TV on 9/9/2017 from Vijay Sales Borivali West with three years warranty. Within 1 year of the warranty period, the display of my TV has become blank only sound is heard.since 15/4/2018.ON 16/4/2018, 17/4/2018 and 30/4/2018 I lodged complaint with customer care and I was given complaint reference No: MUM[protected] Response code S31476, MUM[protected] Response code R42790 and MUM[protected] Response code S07040. On 23/4/2018 and 24/4/2018 techinicians from Videocon Service Centre visited my house and checked my TV and he told that the Panel is not working and Panel needs to be replaced and he has placed the Order for New Panel and within one week he will come and replace the Panel. However thereafter since more than One month has elapsed. Now the service centre is not picking up my calls and when I call customer care they always say that they have send reminders and within 24 hours service centre will call back to me. Till today I have niether received any call nor nor my TV is repaired nor my TV is replaced. It is very shocking a reputed company like Videocon having given warranty at the time of selling their product has failed to fulfil their commitment. I have also lodged complaint with Vijay Sales and they have also send reminders to Videocon but there is no response. Hence my complaint may be registered and either my TV be repaired immediately or my TV be replaced with New TV as I am suffering much inconvenience during my vacation period when I am at home deprived from watching TV Programmes and News. I am a Senior Citizen and great inconvenience is caused to me. It is a clear cut case of deficiency of service by Videocon Industries.

I have send messages on facebook page of Videocon Industries and send messages on facebook but it appears that none of the office bearers of Videocon Industries found any time to go through my messages till today. My TV is not working since 15/4/2018 and as on today about 40 days have elapsed. Niether my TV is repaired nor my TV is replaced. Even no reply is given to me till today. Service centres do not pick up my calls and Customercare gives assurances that they have send reminders and I will get call within 24 hours but no call is received. I have now become frustrated. If Videocon Industries do not fulfill their committments given to its customers then why they give warranty while selling their product. I cannot get my TV repairs from other Service Centres even by paying money as my TV is under warranty period. Hope that Videocon Industries will consider my grievance seriously and will take immediate steps either to repair my present TV or replace my TV with New TV and atleast confirm per return of post as to when they will do the needful

Kindly do the needful either by repairing my TV or replace with New TV at the earliest My name is Omkarnath Tiwari and my mobile No: [protected] and [protected]

With last hope to get justice at the hands of Videocon Industries Ltd I expect prompt reply per return of my mail at the earliest.
Omkarnath Tiwari contact [protected]/[protected].

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Vijay Sales customer support has been notified about the posted complaint.

May 28, 2018

Updated by Omkarnath Tiwari My Complaint is yet not resolved. Today is the 42nd day after the display of my TV has gone blanl

May 28, 2018

Updated by Omkarnath Tiwari There is no response from Videocon Industries nor my complaint is resolved till date. Today is the 42nd day after the display of my TV has gone blank and it is still under warranty period and even two EMI of Bajaj Finance Ltd is yet to be repaid. Service centres are not responding when called and Customer care do not give satisfactory answers. I have become now frustrated. I am now doubtful whether Videocon Industries will take cognizance of my complaint and will repair or replace my TV or will I have to file a complaint before Consumer forum on the ground of deficiency of service of Videocon Industries and claim compensation and costs of litigation from the company. Hope that reputed organisation like Videocon will not compel me to approach Consumer forum for redressal of my grievances. Videocon Industries and its service centres are once again reminded and requested to forthwith treat my complaint as urgent and resolve the issue of my TV either by repairing it or by replacing it with new TV atleast with 2/3 days. If nothing is done or nothing is heard then I will have no other option but to approach consumer forum and claim compensation and damages from Videocon Industries for the loss and sufferings caused to me due to deficiency in the services after sale of their product and giving fake warranty when they do not intend to fulfill their committment during warranty period and thereby they have deceived and cheated me and wasted my hard earned money for purchase of the above product.

May 30, 2018

Updated by Omkarnath Tiwari The images of my TV, Model Number and copy of Purchase bill is attached herewith for your perusal and ready reference for taking immediate steps to repair or replace my TV at the earliest

May 30, 2018

Updated by Omkarnath Tiwari Respected Sirs,
Yesterday Vikas Pandey asked me to send the photos of my TV, model number and copy of purchase bill and he told me that within an hour he will get approval for replacement of my TV as parts are not available and it cannot be repaired. However after sending the photos, I have not received any call nor any mail from Vikas Pandey Videocon Service Centre, Today is 44th day when the display of TV has gone blank. I have also forwarded the photos on Videocon Industries consumer complaint page and Vijay sales consumer complaint page. yesterday and today morning.Till now I am upset as I have not received any response to my mail or complaint.I once again remind you and request you to forthwith either repair my TV or replace my TV at the earliest.Next week my work will commence after vacation and therefore therefore no body will be available if techinicians of Videocon will visit my house for repairs or replacement. I am available till sunday 3/6/2018 whole day at home. Therefore if my TV is repaired or replaced before 3/6/2018 then there will not be any difficulty. Kindly do the needful and oblige. Anxiously awaiting your reply urgently with your favourable response and your co-operation.

Advocate Omkarnath Tiwari [protected]/[protected].

May 31, 2018

Updated by Omkarnath Tiwari Sir,

Today is 45 days over. Since 45 days I have been contacting your customer care and service centre on various numbers given to me by customer care i.e. [protected], [protected], [protected], , [protected], [protected], [protected], [protected], and your customer care on 39404040 but I have failed to get any response from them and no satisfactory replies are given. Service centres do not pick up my calls and customer care gets irritated due to frequent calls.

As a consumer of Videocon Product I have purchased 50" LED TV on assurance of 3 years warranty from Vijay sales on 9/9/2017 and on 15/4/2018 within one year period of warranty the display of my TV gone blank. I have repeatedly send complaints on Videocon Industries complaint forum and Vijay sales Forum but except giving fake assurance and asking me to wait for some time, no action is taken. Thrice I have lodged complaints with customer care and twice technicians visited my house and checked my TV and said that the panel is not working and needs to be replaced. However till today niether my TV is repaired nor replaced.

As a consumer I am suffering since last 45 days. I have therefore send mails to Videocon as well as to Vijay Sales but no satisfactory reply is given to me. I am therefore frustrated.

In view of my above pain kindly assist me from your end to get my complaint resolved at the earliest either my TV can be repaired or the same can be replaced. Even if it cannot be done atleast inform me that your company had given fake warranty committment and they do not intend to fulfil their committment. Please understand my problem seriously and do the needful to redress my grievances and either get my TV repaired or replace my TV and do the needful shortly. Period of warranty is getting over and nothing has been done till today. Your service centre Mr Vikas Pandey asked me to send images of my TV model Number and Purchase bill which I have already sent but till date he has not informed me the status of my complaint nor has taken any steps to resolve my complaint. Hence please treat this as urgent and do the needful to redress my grievances.

Advocate Omkarnath Tiwariu. [protected]/[protected].