[Resolved]  Vijay Sales — Eureka forbes aquaguard enhance

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: re: aquaguard enhance
From: "arvind potdar" fri, 22 jul '16 10:13a
To: "webeuroable"
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Subject: fw: aquaguard enhance


The customer care manager,


I am attaching my earlier mail to you for your ready reference which was a reply to your acknowledgement of my complaint.


For your further information, mr amit singh, your service engineer attended the equipment, who is attending it for last few months, and detected that "a circuit" is not functioning and need replacement. its more than 10 days, that neither the part is replaced nor there is any communication. i visited your service center at vasant vihar and tried to gather the status on the subject. the answer was "hun kuch nahi kar sakate, jab tak part available nahi hota".


That means we, the consumer, is at large.


Will you please take it seriously?


Regards


Arvind


The earlier mail.


I am once again forced to write to you a strong worded letter herewith.


Please see below mail where i narrated the status of your equipment which did not work continuously satisfactorily for more than 15 days.


Your service engineer attended the equipment around 10 days back and identified that the the electronic circuit board is necessary to be replaced as the same is not responding at all. he did consulted with his seniors and assured us to replace the same at the earliest. but i am sorry to point out to you that there is no communication whatsoever from your end till date.


I once again request you to replace the equipment as the same may be a faulty piece from your manufacturing range.


I assume you will take it seriousely

Regards

Arvind


Regards

Arvind


From: "webeuroable"
Sent: mon, 11 jul 2016 17:08:50
To: arvind. [protected]@rediffmail.com
Subject: re: aquaguard enhance

Dear mr. potdar,


Greetings from eureka forbes!


We acknowledge the receipt of your mail. basis your request, we have registered the complaint, and complaint number is 88123549.


We thank you once again for this opportunity to service you better.


Thanks & regards,

Customer care


Email signature_2


From: arvind. [protected]@rediffmail.com [mailto:arvind. [protected]@rediffmail.com]
Sent: monday, july 11, 2016 8:51 am
To: customercare
Subject: fw: aquaguard enhance


The customer care manager,


I am once again forced to write to you a strong worded letter herewith.


Please see below mail where i narrated the status of your equipment which did not work continuously satisfactorily for more than 15 days.


Your service engineer attended the equipment around 10 days back and identified that the the electronic circuit board is necessary to be replaced as the same is not responding at all. he did consulted with his seniors and assured us to replace the same at the earliest. but i am sorry to point out to you that there is no communication whatsoever from your end till date.


I once again request you to replace the equipment as the same may be a faulty piece from your manufacturing range.


I assume you will take it seriousely

Regards

Arvind


From: "arvind potdar"
Sent: sun, 26 jun 2016 09:11:11
To: "customercare"
Subject: fw: aquaguard enhance
Sir,


I am really fed-up of your service and equipment.


Last week only your service engineer visited and requested us to attach new valve to the equipment costing around rs 750/-. we accepted it. he installed the valve and the equipment run smoothly for some days.


I am sorry to say that the equipment is not running now and completely stopped.


Will you please take a serious note of it and take a corrective action?


Or


Give us a replacement as the said equipment has not given the satisfactory service write from its installation?

Regards

Arvind


From: "arvind potdar"
Sent: fri, 27 may 2016 13:39:04
To: "[protected]@eurekaforbes.com"
Subject: fw: aquaguard enhance

Sir,


I have been complaining about the equipment but there is no solution yet. the equipment is not performing at all and stopped functioning. your service engineer is also is asking us to attach one more devise (a pressure switch) to this equipment to get good results. basically he was arguing with me on our purchase through a shop instead of from your sales personnel.


Either you need to replace the equipment or you need to give me permanant solution.


The said equipment was purchased from vijay sales ghodbandar road branch on 26th november 2015.


Bill no 162-gdb11-15dnfwp1105


The equipment : eureka forbes w / p aquaguard enhance uv+uf

[protected]


Will you please respond immediately? if i am not getting proper feedback and permanent solution, i may approach "a consumer grievance cell"regards


Arvind


From: "arvind potdar"
Sent: sun, 24 apr 2016 22:38:24
To: "[protected]@eurekaforbes.com"
Subject: fw: aquaguard enhance
Sir,


Though your service engineer attended the equipment, it went well only for a day and since then the equipment is not giving any services. the fact was informed to your service engineer, who promised me to attend the equipment. but neither he attended it nor the equipment is giving any response.


I am really fed-up with the quality of the equipment. will you please attend it immediately?


Your warranty period is getting exhausted as it is without giving the required service.


Please do not force me to take unappropriated step against you.

Regards

Arvind


From: "arvind potdar"
Sent: sat, 26 mar 2016 13:18:51
To: "[protected]@eurekaforbes.com"
Subject: aquaguard enhance
The customer care officer,


I purchased "aquaguard enhance" on 28th november 2016 from vijay sales ghodbandar, thane.


The equipment is not giving a satisfactory result at all. most of the times the tank does not get filled.


We are to force to keep the machine inactive.


Though i lodged the complaint earlier there is no feedback. your landline is not attended by any executive though tried for various occasions. please do not force me to go to "customer grievances" cell.


My mob no [protected]. will you please depute the service engineer immediately?


Regards

Arvind