[Resolved]  Vijay Sales — mis selling by vijay sales prabh devi

Address:

Mumbai City, Maharashtra, 400018

We purchased a 1.5 ton ac, voltas from the prabha devi, vijay sales outlet on the 5th of april, 2018. We are sold the ac and promised installation by the vijay sales staff. Since we live in baroda, we arrived in mumbai to complete the installation on the 4th of may, 2017.
Since the 4th we have been put through a terrible ordeal with the vijay sales staff.
Firstly, the voltas technician has refused to install the ac. According to the technician the square are of the room is not compatible with the 1.5 ton ac purchased.
Despite repeated requests, the voltas technician was unable to produce any official list of rules and regulations which mention that the company can refuse installation.
Secondly, even if such a rule existed, why were we not informed at the time of purchase about such rules. Why were we sold the ac hurriedly without any sales executive asking us about the size of the room.
The owner of the ac is a senior citizen, and she has been put through enough stress by the impolite staff at vijay sales, namely, the manager-sunil.

We have now been promised a refund of our money, and have been confined to our home since the 5th, waiting for the vijay sales team to collect the ac and for the company to process the request.

This is terrible service and we would like to register a formal complaint.
Moreover, we will take this up with the court, the media and ensure such mis selling and inconvenience is not caused to future customers.