Vijay Sales — pathetic service from vijay sales and onida | |||||
Dear vijay sales team, This is with reference of the onida smart led (Model no:- leo40kyfain) purchased from vijay sales from exhibition br on date[protected] attached bill for reference. There were many option for led tv while i was purchasing it but i decided to go for onida smart led because of its international brand image, trust, better after sales service & warranty backup about which we were assured by vijay sales. At the time of purchased of this tv we were informed that it will come with full manufacture warranty support for 3 years as i have extended 2 year warranty. Issue: - Near about 2 month ago on 23 dec 2017 i did complain at vijay sales regarding my tv that its showing a line in display panel they assured us that we will send the technician and repair the tv. After few days, a technician came to my home and tried to repair the tv but he was unable to do so. He said will change display panel in 2 days and went away. After 1st visit we again i complain after 5 days that no technician came. And daily i keep calling them every day i get same response that we will escalate your complaint to manager and get it resolve in 1 day After a 15 -20 days later i get call from onida technician he said me that he get the panel but its look faulty so he wont come and install and new panel will be arrange in 2 days! It been passed 2 month now i keep calling them to get the solution of it and every day i get same response that we will escalate your complaint to manager and get it resolve in 1 day Then at last saturday after a 2 month around same technician came and check the tv and again he open my tv and try to fix it without bring the panel. For which i have been waited for 2 month now? When i asked him about the problem then he said that the service centre has sent him without panel even they know that my panel need to be replaced. And he open my tv and broke it and now i am having a tv which whole screen is broken?. Now here are some point about which i would like to draw your attention: - 1) we were not getting any kind of response from company and vijay sales as every time i was taking the follow-up for knowing the status and waiting for the solution. 2) thanks to vijay sales for not responding to any of my complaint calls as i have been calling them daily. 3) i was fool to trust vijay sales and invest my money on tv and was delivered fake promises from them 4) i think it was fault to not to take any action against vijay sales even after 2 months and keep listening them. 5) it was my fault that i let onida technician to visit to my house and let him repair my tv without him informing me that he never brought the panel For which they made me wait for 2 month 6) none of the company manager have revert to me and only the same technician has come and even he broke my tv even more that i am not able to use it anymore Now, you guys have wasted enough of my time and harassed me mentally. I am not able to focus on work. Thanks for your useless efforts and i will not going to buy any product from vijay sales and specially onida brand Was this information helpful? | |||||
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Vijay Sales customer support has been notified about the posted complaint. | |||||
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+91 22 6171 1071
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1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
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