[Resolved]  Vijay Sales — regarding not providing start kit of samsung slim fry microwave oven.

Address:

Pune, Maharashtra, 411058

Hello sir,

I had purchased the slim fry microwave oven of brand samsung model mc28h5145vk from vijay sales kothrud branch on 07/01/2018. This microwave comes with starter kit which contains two borosil bowls. I didnt received this kit at the time of delivery. When i did the enquiry i was told that samsung does not provide any kind of starter kit with microwave and that is why we have not provided it to you. However the kit was mentioned in my bill. When i asked about the information given on the bill, they told me that they dont provide samsung start up kit and i was asked to come and collect kit given with whirlpool or ifb. I went to the shop on 13th where i asked for samsung kit only. However they provide me a very low quality plastic kit that too in a plastic carry bag instead of box and told me that this one only comes with samsung. When i told them that samsung provides borosil bowls they told me that samsung never provided e borosil and only lg provide it and i can buy it. I refuse to buy and came home with that plastic kit. However, after returning to home i came to know that my neighbor has bought same microwave oven from ezone and ezone has given her the actual kit which is provided by samsung. I am attaching herewith the image of kit my neighbor has got. Its not the question of buying borosil utensils but its the question of trust that is between buyer and a seller. I request you to look in to the matter.

Regards
Sujata kajave.