Vijay Sales — sales service of vijsy sales

Worst service encountered today from Vijay sale Ulhasnagar branch. Very lazy staff with less knowledge. First they will promise you some price quotes then when you will proceed for a particular product then prices will get start increasing slowly slowly.
Even for payment mode, they will tell you hundreds of ways but when you will proceed for the payment, either their server is down or they will ask a documents which we normally dont carry.

Today morning i visited to above mentioned branch for purchasing an refrigerator for round 30K-35k. A sale executive Mr. Praful (Sales Guy) started guiding me regarding the refrigerator. For every piece in which i showed my interest, everytime he use to go back to the counter to check the current price for it. then at last i finalised one Samsung Convertable 324 Ltr refrigerator. After processing the half payment system he came & informed that this model is not available in stock & will take 5-6 days in delivery. Then i selected other model as i was looking for next day delivery.
Then i opted for EMI option, some guys came & started processing my EMI. In every 2-3 min they were calling someone & asking for what to do & how to process now, how to fill this now. They were almost "0" in EMI processing knowledge but still Vijay Sales authority allowed them to process this. I guess Vijay Sale Authorities are not aware how serious payment module is. Small error can make customer suffer very badly.

After trying his best after around 45 min, guy told me that sir server is not working. But i was 100% sure that server was Ok, only that guy was not able to do it, so just gave the excuse, because i was continuously listening to his telephonic conversation & from that i can figure it out that the person to whom this payment guy was talking on call, asked him to say server is not working, & this guy will be back in office in 2 hrs, so he will process the payment. So, i came back to my home.

After 3 hours i got call from Mr. Praful, sir our server is fine now, you can come & make the payment. I again went back for the payment, then again after an hour they asked me for a cheque for processing EMI. No one informed me about this nor in morning visit neither when Mr. Praful called me in evening. When i raised this query payment guys & Sale guy available there started looking each other faces & started exiting from there one by one.

I went to Manager, reported everything to him, but shockingly he went to them & was talking to them very casually like he is asking wether they has lunch or not or how are their health. Then came back to me & said sir i feel sorry for this. Now what we can do, we need cheque so we cant help you in this issue. But my main issue is why dint they informed me all this thing in morning or when they called me back for processing the payment. They knew that i m planning for EMI option, still dint informed me this & in front of manager they were saying this is customer fault as we had informed him, but when i asked them to say this in front of me, no one dared to come in front of me. We are not sitting in home & go for shopping everyday. Who will bear all my travelling expenses which i had bear just because of their lazyness & low knowledge possessing.

I was an regular customer of Vijay sales. I had purchased 2 laptop (Sony Vaio & Macbook Air), 5-6 mobile phones in 3-4 years, 2 washing machines in last 3 years, 1 LED tv. When ever i need any electronic product i always go to Vijay sales.

But now after this incident, i am sorry, but i will have to think 10000 times now. As a customer i am feeling very rudely treated. I think Vijay sales has achieved his monthly target for this month thats why now they are not valuing their customer.

Now i will never go to Vijay Sales again after this experience.