Vijay Sales — sony led television

This is with reference to our purchase of television with product sony led klv-32r302f purchased on 3rd may 2018 through vijay sales trombay road, chembur branch, mumbai. The invoice number is 108-r-sif-657 and order no - 108-r-so-2086 where we made a payment of rs. 25990 through bajaj finance. We had taken the television to gift my niece on her wedding the very next day. I had asked to give immediate delievery. We took the product and gifted the same to my niece on her wedding. Now my niece wanted to get the television installed in her house so she called up sony service centre panvel branch on 3rd july 2018 and asked them to visit for installation and demo. The person who visited from sony service centre was the one who unboxed the television and he himself brought to our notice that the television is a used piece as there ere scratches all over the television and the television had pre-settings already done. The television did not even have the transparent stickers on it. According to the service centre person the television was already unboxed.

We approached vijay sales on 5th july 2018, they denied any act happened of that sort and instead of addressing our complaint started shouting at us that it is not their fault and we have come in 1 or 2 days or should have checked the piece before. My question to sony india and vijay sales is that when the product was purchased with the intention to gift our loved one and when we trust a brand like sony that after making payment to them we will receive fair product how can the dealer question us on the same, this is a very serous issue as they took the advantage of we being in a hurry in our wedding preparations and took the opportunity to fool us. The manager at the showroom misbehaved with us and ignored our complaint. The money which we paid is our hard earned money and today we feel cheated by vijay sales and sony. It was gift meant for my niece and this act of cheating has left me embarrassed in front of them too. We request here to kindly look against the matter and take appropriate action against vijay sales and help us either get our money back or get the product replaced.