Vijay Sales — videocon refrigerator vz263me silver

Address:	Mumbai City, Maharashtra, 400070
Website:	www.vijaysales.com

I had purchased a Videocon make refrigerator VZ263ME Silver from Vijay Sales Prabhadevi on[protected]Bill Enclosed) (It was a gift from my relative on my marriage). The Fridge is covered for 2 Years on-site warranty and 10 years of Compressor Warranty. On 13th June 2018, there was a problem with the cooling. I made a complaint to videocon customer care on 14th June, 2018 by calling on phone No.[protected]. After I successfully registered the complaint, I got the reference no. MUM[protected] and two no. [protected] and [protected] on 19th June 2018 but none of them answered my calls. After waiting for 7 days, no body from videocon attended the complaint. Hence, I called Vijay Sales customer care [protected] on 21st June 2018 and they told me that there is issues with Videocon company and they cant guaranty the service will be provided but still whenever I called they use to tell lies that Videocon service guy will visit within 2 days but no one comes or calls me. This was bit strange to me and I again called to Vijay Sales customer care and informed them the situation. But, they are not taking any responsibility of repairing my Refrigerator under warranty. Videocon Customer care no. is not available any more.

This kind of irresponsible post-sale service from the company and Vijay Sales is not expected and they should arrange to either repair or replace my Refrigerator at the earliest possible.

With thanks
Priyesh Bavasia
+91 [protected]
+91 [protected]
[protected]@gmail.com