Vijay Sales — whirlpool refrigerator not cooling properly

Address:

Thane, Maharashtra, 421301

Dear sir / madam,
I miss neetu mulchandani, kalyan west resident had purchased a whirlpool refrigerator from vijay sales kalyan west branch on[protected], code no.[protected]. Since the delivery has been done, i have been noticing that the fridge is not cooling properly. After using the product for 10 - 15 days, i realised that everything kept in the fridge is getting spoiled (Vegetables, dairy products, etc...) so i complained about this to the company and next day the company technician came and he declared that the sensor was not working. He there after said that the fridge has to be replaced. This made me feel that the brand whirlpool is not worth buying so i went to vijay sales and requested for refund. The manager asked me what other brand i was looking for, so i insisted on lg dual model, but this model was not available with vijay sales and the manager of vijay sales assured me that the model i was looking for will be ordered and will be delivered to me in a weeks time.
Already so many days have been passed and till date there is no response and the climate is also been so hot these days, all my things kept in the fridge is getting spoiled. I have been a regular customer of kohinoor electronics for all my electrical equipments, but on my relatives feedback i went and purchased the product from vijay sales, which i regret now.
I feel that vijay sales is just a brand name and all their products are bad, even the after sales services they give to their customer is horrible, they should understand that without a fridge its so difficult in this hot climate. They only do the sales part, after sales service is zero.
Hoping after this complaint and feedback team vijay sales will take some quick action and do the needful asap.