Vijay Sales — whirlpool washing machine faulty

Address:

Thane, Maharashtra

We bought a whirlpool washing machine just 25 days back and in just 2 days the drum inside was not working, the technician was followed and it somehow was revealed that the machine is faulty and the belt is wrong which makes the machine work. After that every alternate day the machine doesn't work a technician comes and says that he will tell for a replacement. Every single day i speak with the customer care take the name and reference number but no resolution of the problem. Whirlpool has clearly stated that vijay sales is very good in making a fool of people. It costs rs 33000/- which is expensive to a comman man. It's very irritating to everyday call a person and wait for a technician. I would like to know the legal department and will surely take this matter to the consumer court and further to courts and i am very sure vijay sales for this attitude will land in trouble. Nobody gives me the right information and whirlpool directly says we have been cheated. We bought a sony tv cost rs 1, 25, 000 /- and guess what it was completely in scratches on arrival. Got replaced after 5 days. Is there nothing called as quality check or control? I need someone to either replace the machine or give us or money back because u can't make business by fooling people.