[Resolved]  Vijay Sales — Wrong product delivered / Cooling issue

Address:	Mumbai City, Maharashtra, 400055
Website:	vijay sales

I had taken air conditioner for my parents from Vijay Sales - Borivali West branch which came to my parents address on 28th May 2017. When i visited my parents house 2 weeks later, we realised that the product was not what we had asked for. Also the product sent was not on display and the same was not communicated that different product will be sent.
We visited Borivali branch on 17th June and the manager informed us that a superior product is delivered & for cooling a complaint can be lodged.
On 19th June, Hitachi technician came & told us that cooling takes 15-30 minutes for a new air conditioner. Inspite of waiting for more than an hour cooling was not happening. He informed us that they need to refill gas . If the cooling still doesn't happen than they have to take the machine to their repair center to check for any leakage. On 20th June we asked the manager to call us up as we were not ready to refill gas in new machine. He told us to call Mr. Bhagirath ([protected]) from Hitachi which we called thrice but no response. Eventually we got few calls from Hitachi & i had asked them to replace the machine which nobody is reverting back nor the manager has the decency to call us back.
We then approached Vijay sales again on 21st June & Mr Shadab informed us that he will call us within 2 hours. Until 24th June we are still waiting for the revert & also solution to this issue. Kindly look into this matter at the earliest.