[Resolved] Vijaya Bank — Customer care irresponsible and purposely disconnecting the call

Kr Pulkit

from Dimapur, Assam

Address:	Bangalore, Karnataka, 560001
Website:	www.vijayabank.com

Your toll free numbers as given on the site does not connect easily.
Moreover, if it gets connected your customer care readily disconnects the call by quoting "Your voice is not clear".

Also the same lady gets disguised into different names as happened with me -
Shalini, Hemlatha etc etc.

Is this the way to serve customers.
Down Down Vijaya Bank Customer Representatives.

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Jan 23, 2019

Complaint marked as Resolved

Vijaya Bank customer support has been notified about the posted complaint.

May 31, 2017

Updated by Kr Pulkit For the above said complain date and time was:
Date: 31st May 2017
Time: 2:30 pm to 3:15 pm

Verified Support

Jun 02, 2017

Vijaya Bank Customer Care's response We sincerely regret the inconvenience caused to you. Please send us a message on our Facebook page, with the details of the issue faced by you along with your 15-digit account number and contact number to enable us to look into the matter. Alternatively you can also access the link below and provide relevant information to enable us to take remedial action in the matter. https://www.vijayabank.com/spgrs/CustomerComplaints.aspx
Please click here to access our Facebook page: https://www.facebook.com/vijayabankindia/