Vijaya Bank — Death claim taking ages to settle

Address:

600017

Bank: Vijaya Bank (V N road branch)
It has been more that 2 months since i have request for a death claim (from my dad's account to mine since no nominee was mentioned). The Regional office has opened my application after 1 month from submitting the application. When things didn't move, i had to go to the regional office and personally request to expedite the application since the amount was big (close to 6 L). When i asked the legal officer his response was " I 'm working on it now right; the why are you asking" .after a heated argument, he had requested for 2 more documents which i have provided in 2 days . Now the request has been sent to the my branch and have out a clause mentioning that i sister's signature was needed in the claim application ( My sister is in the US & all this while i was told a scanned copy of her signature in her form will suffice). The assistant branch manager is the rudest guy you can think of. He has literally humiliated my mom and me saying that we have not been listening to him. I don't understand how the regional office and the branch can state 2 different things. Where is it stated in the Law that a claimant should get a consulate signature if he/she is abroad. Why is Vijaya bank humiliating us like this to claim our own money. I request the bank officials to settle the claim ASAP while taking strict action against staff like Mr Muni Sekhar(assistant branch manager), Ravi Rajan : Legal officer- Regional branch. Else i will have to sue the bank in the consumer court.