Vijaya Bank — Unauthorised charges, hidden charges, unethical behaviour, scam and lies on constant basis.

Address:	400 602
Website:	Vijaya Bank, Thane (W) Branch 5, Gaurangi Chambers, Opp. Damani Estate, LBS Marg, Thane (W). Maharas

Unauthorised charges, hidden charges, unethical behaviour, scam and lies on constant basis.

Vijaya Bank, Thane (W) Branch 5, Gaurangi Chambers, Opp. Damani Estate, LBS Marg, Thane (W). Maharashtra – 400 602

Shubhangi Leitmotiv Tours and Travels (Business account No: [protected]), Proprietor: Siddhesh Suresh Naik.
Atal Pension Yojna Account No: [protected]

I Siddhesh Suresh Naik want am writing this complaint against Vijaya Bank, Thane West Branch. I’m not filing this complaint due to a sole instance; however, because of a series of instances that have occurred time and again. I’ve borrowed a loan for a T-permit vehicle from the above mentioned bank, where in the Branch Manager Devi Prasad Shetty provided us with all the charges that we will be levied with during our first meet about a month ago and we were willing to pay those charges off, as we agreed to the deal; however, the amount kept changing and it varied drastically rather augmented to about 75% and I’m referring to the processing, documentation and inspection fee. In all we were told that it will be a mere, Rs.2500 odd; however, it was Rs.6500 odd. We also confronted him on it to which he in front of his employees at the branch straight away denied of saying so. My sibling Sandeep Naik when was conveying this to them politely and only when they kept altering their statements constantly, my brother raised his voice stating they were liars at that point of time their employees stated that this is how it is and the branch manager just handed the loan disbursement papers over to us. We stated that we would not keep any relationship with the bank subsequent to this deal and only continuing with it due to our parents efforts also being in it. Then was the time when we required a cheque book for our business account and debit card for my Atal Pension Yojna account, then too they stated that their would not be any charges levied; however, I’ve got a text stating that Rs.300 have been charged to you for the issue of the cheque book and when I talked to the Branch Manager today, he said that the debit card charges will also apply and those will be Rs.150, those are yet to be levied upon us. I asked him why do they not charge us for the account maintenance as well. As that’s the only thing that is left to which he stated we do not charge the customers for it to which I thanked him.

I’m registering this complaint against the Branch Manager Devi Prasad Shetty and all his employees working in that branch, as they talk arrogantly and demean the customers and behave as if they are doing a favour on them. The significant aspect of registering a complaint against them being that they do not disclose any of the charges proactively and even when they do, there is an augmentation in it when it is actually incurred. I know that I’ve committed the biggest mistake of my life by approaching this pathetic bank; however, I’m seeking justice and find this forum to be an appropriate one. I’ll request you to address the issue and take the required actions to resolve it. I’m apprehensive about the fact that they are looting us to the core and have just made us a business product. I’ll have also enclosed the proofs that I’ve got in terms of text notifications and the Chief Manager’s business card image to this message. Please help!