Vikram University — didn't get my ug certificate

Hi, i am divya jain and i completed my bca in 2014 from gyanodaya instituteute of technology, neemuch. I completed my master and still i didn't get my ug cerificate. I went to university in april 2017 that time they told me that will provide in 1 or 2 months but still no response. I want my degree urgently for my job. The respose i got from them was very bad.
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Do i have to pass both the papers of a subject seperately or marks will be counted as a whole.
Hello sir I am anita tank my MBA 3rd sem result is not updated pls update as soon as possible and have no response at side of college pls sir help

Thanking you
Anita tank
Roll no. 16125032
MBA 3rd sem

sir. im sazid khan mere 1 sem nd 3 sem me 3 br atkt aa chuki he sir baki sare sem clear he sir im really diprees about mh future sir agr pass hone ke liye pese dene pde toh bhi me de skta hu bt sir age mujhe or bhi pdai krni he sir my num is [protected] my roll num 15106950 plese sir call me

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