VIP — Worst Warranty Service EVER

Address:

Vishal Mega Mart, Red lights Crossing New Delhi

Hello,
I bought a Hello Holidays Cabin Bag exactly 1 year back from VISHAL MART, RED LIGHT CROSSING, MAHIPALPUR NEW DELHI 110037,
Few days back bag's chain was torn, so on 23rd August I went to get it fixed at Vishal Mega Mart mentioned above from where it was purchased,
They said it'll take maximum 7 days to get it fixed or or they will replace the bag,
Today when I went to the store to get the fixed bag or the new one they said yesterday only they've sent the bag for repair ! What is the point of me to wait for this long ! Bag was at the store only for 6 days !

I'm a flight attendant and the bag is everyday need for me, I've already travelled 7 days without it, and now because of the carelessness of VIP Service I'm suffering more !

I hope that the Customer Service will step into the matter and resolve it soon as possible.