Viral Deal — ultrasonic fat burner

Website:viraldeal.com

Ordered ultrasonic cellulite remover on 5/11/2018 @ $297.95
Confirmation received

On 28/11/2018 - info received with tracking details.http://track.viraldeal.com/LM[protected]CN
Checked tracking but didn't number did not exist.

On 5/12/2018 - i enquired as it was a month and this is the reply.
Upon checking our records, we have already processed and shipped your order. You may track it using this link: http://track.viraldeal.com/LM[protected]CN. Please be patient for now as there could be a delay with the tracking information sometimes.

On 14/12/2018 after follow ups, i'm told by maria from viraldeals as below -
I have checked the tracking number and it states that the item was successfully delivered to your mailing address.
We can offer you 50% discount on a reorder.

Is this for real?
There was no delivery. This is daylight robbery.
With so many complains, why isn't any action taken on this company - viraldeals. Why are they still advertising? Why is facebook still allowing the sponsored ads?
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