[Resolved]  Visas Avenue — fraud consultant- incorrect information provided initially, requesting for refund


Please help! My name is ruhee
Initially one of my friend referred me visa avenue and suggested about canada visa. When i went there they explained me all benefits of canada visa and told to make payment first and then register for ielts to clear. They were more focus on payment and told make payment first we will give you discount. Regarding ielts always specified it is basic english to clear. I was new to know all this so agreed to there points and made payment of 69, 000. They didn’t allow me to understand, always told we will help you. Once payment done they assigned one person to make track of my progress. When asked for any help they behave rudely or don’t answer calls or hang up. Same things complained by email then they started answering my emails but no help was provided and ielts is not a basic english as they told it is a advance english required to clear this exam and i have attempt and already spend 50, 000 on this due to.5 or 1 score i was not able to clear. Same way i asked for help they started to agony on me and told can’t you clear ielts don’t you understand english. Behaviour was suddenly changed. So i asked for sweden visa help but they denied and told no we don’t process. So i told my concern they said it’s your problem don’t tell us. Promita is the person who was very rude to address my problem and i don’t want to go anywhere now. So requesting many times for refund. Then they started telling we don’t refund as you have signed all the documents but they made everything urgent when told they said it’s your problem to trust and sign documents. It is really pathetic to get to know or work with them. After a complain they agreed to refund 20% but later denied to refund. I asked for refund 70% at least. Now they say we will not give anything go and register and clear exam. Please help me to get my money. Such people says professional and don’t understand customer concerns and try to loot us by talking good and we innocent people get targeted always. I really want your help. Please help me. Now i don’t have money to appear for exam. Many times i told them this. But ignored my concerns. They talk what they want too. I really don’t want innocent people suffer with such consultant.
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Jun 3, 2018
Complaint marked as Resolved 
Visas Avenue customer support has been notified about the posted complaint.
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    Visas Avenue Phone
    +91 11 4844 7777
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    406, Sai Plaza, East of Kailash, New Delhi, Delhi, India - 110065
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