Vistara Airlines — bag tsa lock broken

Address:

6 tagore colony, mall road, backside government school for girls, Amritsar, Punjab, 143001

Luggage bag broken due to wrong handling by vistara staff
I boarded flight vistara uk976 with e-ticket[protected] /booking reference myj9xm from delhi on date 3-july-19 time 1310 to amritsar & once i reaced amritsar i found my luggage case open, my tsa lock broken this is really a bad experience with such a good brand. I asked the staff present at the belt but nobody took any initiative to take care of the scene and instaed took photo of the same. Even i have the photo of the bag with me.

Who is responsible for such handling even after paying good money to airline. Please revert with action plan.

Regards//
Sanjeev aggarwal
[protected]
Seat no - 9c