Vistara Airlines — baggage damage claim

Address:

Ahmedabad, Gujarat

I recently had a very frustrating and extremely costly experience with vistara airline. I feel that i am owned compensation from vistara airline for my expense.
I am foreigner (South korean native) that’s why vistara airline is harassing me. I can’t talk in english or hindi that's why my company employee mr. Firoz alam contact to vistara airline executive but after 2 months vistara airline executive said to my company employee firoz alam you are not authorize to talk to me.
I would like to lodge a formal complaint concerning the unprofessional behaviour of vistara airline executives.
On november 8, 2018, i took flight number vistara uk-976 from ahmedabad to delhi. It was a direct flight, my checked baggage was damaged. Vistara vendor has repaired my baggage but after repairing got worse. That’s why i did not accept baggage from your vendor. Therefore, your airline have talked with me in ahmedabad to replace my luggage with american tourister but my luggage is of calvin klein. How can i change with american tourister? My luggage is more expensive than american tourister. We would like to bring to you kind attention that after 10 days suffering at your vendor and vistara airline office ahmedabad after that vistara ahmedabad said that mailed to vistara customer care, vistara customer care executive will resolve your problem. After mailed, vistara airline had offering compensation value rs. 7, 500.
I repliled to vistara as per your mail i can't understand why vistara are offering inr 7, 500 for damaged bag but as you know my bag is of calvin klein and my baggage market value inr 36, 196. Your compensation value is unacceptable i am requesting from you, please see the market value of my bag. I request you full compensation for the bag that was damaged. After that, i didn't get any reply from vistara airlines but already emailed to inr 7500 unaccepting the value of your compensation. But i have received the same reply after i have been calling vistara airline for 15 consecutive days. As per vistara mail vistara don’t give more than inr 7500 for damaged bag.

What a nonsense reply.
If i had a bag of inr 5000, still you give me inr 7, 500.
I request you again. Can you explain to me why are you offering inr 7500 while my bag market value of inr 36, 196.

My suggestion for you
I will give you inr 7500. Please give me a bag of calvin klein brand and same size bag.
Either you give me 70% market value of my bag otherwise i will give you 30% market value of the bag and you give me my bag.
I am suffering for about 2 months i am request you please consider my problem.

Attached file details
1. Complaint receipt
2. Damaged bag photo -3 photo
3. After repaired bag photo -2 photo
4. Bag market value screenshot
5. Bag market value link